Privacy Policy

1. Introduction

Welcome to Ravitly ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ravitly.com and use our API services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Make a purchase
• Contact us with inquiries or feedback
• Sign up for our newsletter

This information may include:

• Identity Data: First name, last name, username
• Contact Data: Email address, phone number, billing address
• Financial Data: Payment card details, billing information
• Technical Data: API keys, usage statistics
• Profile Data: Your preferences, feedback, and survey responses

2.2 Information Automatically Collected

When you access our website or use our APIs, we automatically collect certain information:

• Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times
• Device Data: Device type, unique device identifiers, and mobile network information
• Usage Data: API call frequency, endpoints accessed, response times, and error rates
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, operate, and maintain our API services
• Account Management: To manage your account, including authentication and billing
• Communication: To send you service updates, technical notices, security alerts, and support messages
• Improvement: To understand how users interact with our services and improve our offerings
• Marketing: To send promotional communications (with your consent) about new features, products, or services
• Security: To detect, prevent, and address technical issues, fraud, and abuse
• Legal Compliance: To comply with legal obligations and protect our legal rights

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment processors (e.g., Stripe)
• Cloud hosting providers (e.g., AWS, Google Cloud)
• Analytics providers
• Customer support tools
• Email service providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When we no longer need your information, we will securely delete or anonymize it. API usage logs are typically retained for 90 days for debugging and analytics purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Portability: Request transfer of your data to another service provider
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@ravitly.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity across websites to deliver targeted advertising

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your data, including:

• Standard Contractual Clauses approved by relevant authorities
• Data Processing Agreements with our service providers
• Compliance with applicable data transfer regulations

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date at the top
• Sending an email notification for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

For data protection inquiries in the European Union, you may also contact our Data Protection Officer at dpo@ravitly.com.